Contact support
Our help desk works with problems of all types, and the people who answer know the products and how they are used in real installations.
- Phone: (800) 524-0430 toll free, or (732) 560-1377
- Email: services@tbred.com
- Dealers and resellers: support@tbred.com
- Hours: Monday to Friday, 8:30 AM to 5:00 PM Eastern
For unlimited phone support and a 90-minute priority response, ask about the Premier Support Program.
Common tasks
Activate a product
New installations run on a 30-day temporary key. Before it expires, get a permanent activation key from the product activation site, or call us. Have the serial number and installation code from the activation screen ready. The manual explains how to get an activation key.
Download updates
Product updates and patches for Thoroughbred Basic, OPENworkshop, IDOL-IV, the VIP suite and other products are on the downloads page.
Read the documentation
All 8.9.1 manuals are online and searchable in the documentation. Manuals for 8.6.0 through 8.9.0 are in the archive.
Check release notes
See what changed in each release, from 8.9.1 back to 8.4.1, in the release notes.
Look up Solution-IV technical bulletins
Solution-IV customers can read technical bulletins in the Solution-IV technical bulletins app.
Order products and licenses
Ordering, licensing, trade-ins and reseller terms are explained on the VAR program page.
Keep your software current
The Annual Maintenance Program covers new releases and updates, and the Premier Support Program adds priority help. Compare them on the support programs page.
More help
- Code examples: sample programs from our support team for Thoroughbred Basic, OPENworkshop, Report-IV and Script-IV.
- Community: ask other developers and users on the mail-list.
- Training: call us or email sales@tbred.com for training options.
- Consulting: for projects, conversions and custom work, see consulting services or email services@tbred.com.