T-RemoteControl lets you connect to any Thoroughbred Basic session, see exactly what the user sees and take control of the keyboard. Use it for diagnostics, support, demos and training.
How it works
T-RemoteControl is server-based, which avoids many of the connection problems of workstation-based remote control tools. You run it on the same server as the user you want to reach:
- Connect to the UNIX or Linux server with telnet, SSH or another protocol.
- Run T-RemoteControl (tsremote).
- Select the user session you want.
You now see everything the user sees and have full control of the keyboard. The user and the support person can use different terminal emulations; T-RemoteControl handles this through the Basic TCONFIGW terminal tables.
Background tasks
T-RemoteControl can attach to any running Basic, including background tasks that have no terminal device. You can watch what the task is doing, break in to fix a problem, and then let it continue. This can replace much of the debugging work these programs normally need.
What it saves
- Faster support response and resolution, so systems stay up
- Fewer trips to the user’s site
- Lengthy programs can be run and monitored remotely
- Users can be trained and shown new features remotely
Requirements
T-RemoteControl runs on any UNIX or Linux platform that Thoroughbred supports. Release 8.9.1 requires Thoroughbred Basic, Thoroughbred Web Basic or DataSafeGuard at version 8.9.1.