Solution-IV e-Service is web-based, real-time equipment management software that is easy to use. Technicians have mobile access to equipment information and call history, can add, edit and close calls, and can look up parts inventory.
Equipment management
Everything you need to manage your equipment in one place:
- Machine manufacturer, model and serial number
- Warranty and contract
- Supplies
- Additional meters
- Document management
Dispatch board
Enter, schedule and dispatch technicians to service calls, both customer-requested and preventive maintenance. Multiple grids show calls at a glance by status, technician and dispatched or scheduled time.
Call detail
Capture the customer’s signature when the call is completed and have the work order ticket emailed to the customer. Generate invoices directly from calls with a single click, and see all historical call information.
Parts lookup and tracking
Recommended parts can be assigned to equipment. The date and meter are tracked every time a part is used. Look up parts by number or vendor.
Meter tracking
Track customer usage and generate contract billings. Meter collections are made by contract and meter type, using a simple grid. Contracts can be billed monthly, quarterly, semiannually or annually. Meter reminders can be emailed, and readings can be imported or entered by the customer through the Customer Portal.
Reports and dashboard
A full set of reports for equipment listings, dispatching, parts usage, profit and more.