Troubleshooting
The following provides troubleshooting information for the Thoroughbred Server.
Server Crash
Section titled “Server Crash”If the server crashes or the connection is lost, any attempt to access data on the server results in and Error 103. The client must exit Basic and restart.
User Count Exceeded
Section titled “User Count Exceeded”If a client does not disconnect properly, that connection will not be removed from the user count. There should be one tsserv process for each Basic connection. Verify that there are an equal number of b.exe and tsserv.exe processes running. Have a Network Administrator do a netstat –ano to determine if there are connections to port 5680 that are unaccounted for.
To resolve this, have all users exit their Basic sessions and reboot the server. Rebooting the server is recommended, however if this is not an option, have all users exit their Basic sessions. Wait a few minutes and check to see if there are any tsserv processes running. If so, kill all tsserv processes and restart the service (tsmgr.exe). All clients should be able to reconnect to the DataServer, if not, a reboot of the server will be required.
Performance
Section titled “Performance”Performance problems can be caused by network connection or by the hangs that occasionally occur in mixed operating system environments. Contact the network administrator to determine if network problems exist. To see if you are running into excessive “hang” conditions, type:
DUMP IPLDEVS “STATS=YES”Performance
The listing shows the timeout errors for those servers to which the client is connected. The listing should look similar to:
Listing of Timeout Errors
Section titled “Listing of Timeout Errors”| *** IPL ENVIRONMENT INFORMATION | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| *** TCP TIMEOUT INFORMATION | |||||||||||
| Level | |||||||||||
| Server | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Total |
| S1:Server1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| S2:Server1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 |
| *** END OF DUMP2 |
Remember that a Level 1 error is a timeout after one second, a Level 2 error is a timeout after two seconds, a Level 3 error is a timeout after four seconds, etc.
You should also contact the Server System Administrator to verify that the server is fully functional.
From the TS Network Basic with DataServer Installation Guide, version 8.9.1. Open this page in the PDF